Tactant Care

We Don't Just Deliver.
We Stay.

Tactant Care is our suite of ongoing support programmes designed to protect, sustain, and continuously improve your business outcomes — long after the initial engagement is complete.

Find Your Care Plan Explore Plans

Retainer

Hotline

Update

Insurance

Care

Why Care Matters

Your Investment Deserves Protection

Most business transformations stall not because the strategy was wrong — but because there was no ongoing support to keep momentum. Tactant Care fixes that.

Sustain Momentum

Keep the gains you've made. Our care programmes ensure progress doesn't slip back to old patterns.

Respond Fast

Business moves quickly. When challenges arise, you need expert support immediately — not in six weeks.

Compound Your Results

The longer we work together, the deeper our understanding of your business — and the better our output.

Reduce Risk

Proactive monitoring and contingency planning means problems are caught early — before they become costly.

Our Care Plans

Four Ways We Stay With You

Each Care programme is designed for a distinct ongoing need — from weekly strategy sessions to emergency support lines.

Ongoing Partnership

Retainer

Strategic Support, On Your Schedule

The Tactant Retainer gives you a dedicated senior strategist working alongside your team on a regular, structured basis. Whether weekly, fortnightly, or monthly — you get consistent, high-calibre strategic input that compounds over time.

Dedicated senior strategist assigned
Regular scheduled working sessions
Strategic roadmap maintenance
Priority email & call access
Monthly performance review
Flexible scope adjustments

Weekly / Fortnightly / Monthly SME – Enterprise Ongoing

Learn About Retainer

Priority Access

Hotline

Expert Help When It Matters Most

The Tactant Hotline gives you immediate access to senior expertise when urgent business challenges arise. No waiting, no queuing, no junior handoffs — just fast, focused support from the people who know your business best.

Same-day response guarantee
Direct senior strategist access
Emergency decision support
Crisis communication guidance
Rapid situation assessment
Follow-up action documentation

Same-day Response All business sizes Call / Message

Learn About Hotline

Continuous Improvement

Update

Keep Your Strategy Fresh & Relevant

Business conditions change. Markets shift. Opportunities emerge. The Tactant Update programme ensures your strategy, systems, and solutions are regularly reviewed, refreshed, and realigned to what's happening now — not what was true 12 months ago.

Quarterly strategy reviews
Market & competitive monitoring
Solution refresh & optimisation
KPI tracking & reporting
Recommendation updates
Team briefing sessions

Quarterly Cycles All business sizes Reports included

Learn About Update

Risk Protection

Insurance

Strategic Cover Against What You Can't Predict

The Tactant Insurance programme is proactive risk management for your business strategy. We identify vulnerabilities, build contingency plans, stress-test your assumptions, and put safeguards in place — so when the unexpected happens, you're ready.

Risk identification & mapping
Scenario stress-testing
Contingency plan development
Early warning indicators
Recovery pathway planning
Annual risk register review

Proactive Protection SME – Enterprise Annual review

Learn About Insurance

Compare Plans

Which Care Plan Is Right for You?

All plans can be combined. Many clients run two or more simultaneously for complete coverage.

Feature	Retainer	Hotline	Update	Insurance
Dedicated Strategist
Regular Scheduled Sessions
Same-Day Emergency Access
Strategy Reviews
Risk & Contingency Planning
Performance Reporting
Market Monitoring
Frequency	Weekly–Monthly	On-demand	Quarterly	Annual + ongoing

All plans are tailored to your business. Exact inclusions are confirmed during onboarding.

Client Stories

What Care Clients Say

Retainer

"Having a Tactant strategist on retainer has been transformational. It's like having a world-class CMO without the full-time cost. The clarity we get from each session pays for itself many times over."

Rachel Torres Managing Director, Pinnacle Ltd

Hotline

"When our biggest client unexpectedly pulled out, we called the Tactant Hotline within the hour. By end of day, we had a recovery plan. That single call was worth more than a year of conventional consulting."

Jason Burke CEO, Orion Systems

Insurance

"The Insurance programme uncovered three major risks we had completely overlooked. We now have contingency plans for each one. It's the best preventive investment we've ever made."

Amara Nwosu COO, Vertex Inc

FAQ

Common Questions About Care

Can I combine multiple Care plans?

Absolutely. In fact, many of our clients run two or more plans simultaneously. For example, a Retainer paired with a Hotline gives you both structured weekly support and on-demand emergency access. We'll help you design the right combination during onboarding.

Do I need to have completed a Tactant Solution first?

Not necessarily. While many Care clients begin after a Solution engagement (Audit, Sprint, etc.), we also onboard standalone Care clients. We'll conduct an onboarding assessment to get up to speed on your business before support begins.

How long are Care plan contracts?

Our minimum engagement is typically 3 months, though most clients stay significantly longer. We offer 3-month, 6-month, and 12-month terms, each with different rates. There is no lock-in beyond the agreed term.

Who will I be working with on the Care team?

You'll be assigned a named senior strategist from day one — someone with direct experience in your industry or challenge area. We don't rotate junior staff through your account. Your strategist stays with you for the duration of the engagement.

What does the Hotline response guarantee mean exactly?

Hotline clients receive an initial response from a senior strategist within the same business day — typically within 2 hours for messages received before 3pm. For urgent matters flagged as critical, our target response is under 1 hour during business hours.

Can I upgrade or change my plan mid-contract?

Yes. Plans can be upgraded at any time with a 30-day notice period for changes. We'll pro-rate any additional costs and adjust your billing cycle accordingly. Downgrading is also possible at the end of a contract term.

We Don't Just Deliver. We Stay.